Terms & Conditions of Use
In this section you will find the Terms and Conditions applicable to the purchase of products offered by MAGMA AUDIO with NIT 79966455-0 and located in the city of Bogotá, in the Republic of Colombia. Through our online store www.magmaaudio.com and based on Statutory Law 1581 of 2013, partially regulated by National Decree 1377 of 2013, which will have full application in this agreement, as well as the modifications that subsequently come into force.
By this means MAGMA AUDIO announces the products, promotions, events and activities related to its online store and states that the personal data included in its databases have been collected for the development of various procedures in order to achieve the goals through the offering of products and promotions that make up its corporate purpose, fully identified and registered with the Bogotá Chamber of Commerce since March 2015.
Your personal data will be included in our database and used for the following purposes:
*Obtain efficient communication in relation to our products, offers and promotions, as well as to provide you with access to your information. *Inform you about new products and upcoming arrivals.
*Inform you about changes to our products.
*Comply with the obligations contracted with our clients, suppliers and employees.
*Evaluation of the quality of our products and attention provided *Conduct surveys and do statistical studies.
TERMS AND CONDITIONS OF USE:
1.- Access and use of our online store www.magmaaudio.com is completely free and at will and the fact of browsing through it is done in compliance with the established requirements, giving the status of user to whoever does so. and implies total acceptance without reservation of the conditions and terms of use, under the terms of the law and this agreement.
2.- It is understood and accepted and declared by the user, who has read each and every one of the conditions established here and in advance agrees to comply with what is provided here.
3.- The User declares that his entry to our website www.magmaaudio.com is done voluntarily, accepting in advance the conditions for its use, and compliance with the terms and conditions established by MAGMA AUDIO as well as the provisions of Colombian law, especially what is referred to in law 1581 of 2012, and its regulatory decree 1377 of 2013.
4.-Any person who wishes to enter our website is accepting the Terms and Conditions related here, which are mandatory, otherwise they must refrain from entering the site.
5.- It is mandatory to be a user of our online store www.magmaaudio.com and to be able to access purchases, to register on the site by registering in the format provided for this purpose. The aspiring User must fill out the registration form with their exact, precise, truthful, current, authentic and true personal data. If you include data that is not true, any damage that may arise for the company or third parties will be your sole responsibility and will be subject to legal action before the competent authorities.
6.- MAGMA AUDIO, You are not obliged to accept the registration as a user of any person on this site. Non-acceptance does not generate any rights in favor of the applicant, nor does it cause any obligation on the part of MAGMA AUDIO.
7.– MAGMA AUDIO is not responsible for any damages or losses derived from the misuse of the information on the page, since the “user” understands and accepts that access to this tool, as well as the use it may give regarding The information contained therein is the exclusive responsibility of the “user” who created them.
8.- MAGMA AUDIO You may make, at any time and without prior notice, modifications to the presentation and configuration of the page, as well as to the contents, inventories and prices of the items offered.
9.- MAGMA AUDIO warns that some of the texts contained on the page, video links or information included therein, may not be updated or may have been received or informed by third parties. For this reason, MAGMA AUDIO will not be liable for errors or omissions related to information that is not its authorship, nor for any damages or losses that may be caused as a result of the use of said information.
It should also be noted that although this is a secure site, it is not free of errors and consequently the general information, as well as the characteristics of the advertised products and prices, may vary due to human or technological errors, manipulation by unauthorized third parties, viruses or any technological invasion or manipulation event.
10.- MAGMA AUDIO. has the possibility of obtaining magnetic records in order to have evidence of the operations and/or transactions carried out by the “user”.
11.- MAGMA AUDIO reserves the right to carry out subsequent verifications of any transaction executed by the “user”, as well as to request confirmation of the transaction from the “user”. In addition, you have the ability to reject purchases made by the customer, either partially or totally, of any product presented on the page. In such case,
MAGMA AUDIO will recognize the client with the money that corresponds to the value of the rejected transaction (Either by transfer or through credit cards).
12.- Purchases made through our online store www.magmaaudio.com may be canceled for reasons of:
*Lack of stock of the product(s) selected by the client.
*Products that are imperfect before dispatch to the final customer.
*Return of purchase by the customer within the first 5 days.
*If our payment gateway records several previous rejected purchase attempts by the user, the last payment may present a high risk of fraud, this being a cause for MAGMA AUDIO to cancel the purchase if it is not reached. check the veracity of the payment.
13.- The use of a discount coupon cannot be combined with other promotions or discounts unless otherwise stated, it is not transferable to third parties, and it can only be used once by each User. The discount coupon will indicate the validity date on which it will be valid for use on the Portal, and the other conditions that apply, as the case may be, such as: selected products, minimum required purchases, among others.
The products have a guarantee of Five (5) years from the date of delivery with the store www.magmaaudio.com. (only applies in Colombian territory) It is important to clarify that for any claim regarding receipt of the product, the customer must make a video of the moment they open the box or package as evidence of the state in which they are receiving their purchase. (Without this evidence the store is not responsible for future claims in which the customer later states that their purchase did not arrive in excellent condition)
It is important to clarify that for any claim regarding receipt of the product, the customer must make a video of the moment they open the box or package as evidence of the state in which they are receiving their purchase. (Without this evidence the store is not responsible for future claims in which the customer later states that their purchase did not arrive in excellent condition)
To make the guarantee effective, the customer is obliged to report the damage to the product via email info@magmaaudio.com with a video or image that shows the reported damage.
*The cost of shipping the product to the MAGMA AUDIO office is assumed by the buyer.
MAGMA AUDIO will have a period of Twenty (20) business days to respond. This term will be counted from the day following receipt of the product by MAGMA AUDIO. The response will be issued to the email or address that the consumer informs in the request for effectiveness of the guarantee.
The warranty of any product will be subject to technical diagnosis by MAGMA AUDIO. The technician's concept will be informed and recorded in the response to the consumer's request.
All products will first be reviewed and inspected by technical personnel authorized by Magma Audio. Only with the concept of the product specialist technician, where it is specified that there is factory damage, will the warranty process begin, otherwise it will be reported as a failure due to mishandling by the user, in which case this will be understood as a maintenance process and it will be carried out with the authorization of the buyer.
If the product warranty is applicable, the defects of the product will be repaired completely free of charge and spare parts will be supplied if necessary. The terms will be in accordance with Decree 735 of 2013 and Law 1480 of 2011.
When it is a maintenance arrangement at the request of the client, the buyer must pay all of the work performed and its spare parts. All repairs made, accessories and/or spare parts used in this procedure will have a thirty (30) day warranty from the delivery date.
The warranty process DOES NOT include the exchange of the product or refund of the money as specified by law, unless it cannot be fixed.
The guarantee will not be effective when it is proven that the product defect comes from: force majeure or unforeseeable event; damage done by a third party; improper use of the good by the consumer or that the consumer does not follow the installation, use or maintenance instructions indicated in the product manual and in the warranty.
Any product will lose its warranty if it is intervened or manipulated by technicians or people not authorized by MAGMA AUDIO. The delivery of the product after the warranty process has been carried out.
The freight involved in shipping the merchandise to the customer that was the effect of the guarantee is assumed by MAGMA AUDIO.
Prior to the negotiation, the characteristics of the product, method of handling, warranty conditions and good use will be announced (*Information that appears in the product description in our online store and in the “How to buy” section) and after payment They will be understood as known and accepted by the buyer.
When the good is not capable of being repaired according to the technical diagnosis carried out by MAGMA AUDIO staff, the company will have a period of fifteen (15) business days to refund the money or exchange the product for an identical one. The customer must provide the necessary data for said return or exchange.
THE WARRANTY DOES NOT APPLY AND DOES NOT COVER WHEN:
Damage caused by omissions in the installation, use or maintenance instructions indicated in the product technical manual and in the warranty.
Damage caused by accidents, transportation by shipping companies, mistreatment, voltage fluctuations of the network where the product is connected, short circuits or connection of a network voltage other than that indicated for the product.
Damage caused by force majeure events or acts of God, such as fires, earthquakes, floods, or electric shocks caused by lightning or high-voltage cables.
Damage caused by the act of a third.
Damage caused by interference from equipment caused by radio frequencies, due to the equipment or the electrical network not having a ground pole.
Damage caused by fungus, discoloration or color changes caused by external factors, scratches, patches, peeling, rust or miscalibration.
The product was altered, violated or modified by the customer.
Damage or breakdown is caused by normal wear and tear of the product.
The product had contact with chemical agents, detergents or anything that causes discoloration or damage to it.
PRODUCT CHANGE:
The products sold by MAGMA AUDIO do not have exchange. The foregoing, without prejudice to requests made for issues of effectiveness of the guarantee or for exercise of the right of withdrawal.